Terms & Conditions

TERMS & CONDITIONS

Last Updated: 20 Aug 2026

WELCOME TO R INTERIOR

These Terms & Conditions (“Terms”) outline the rules for using R Interior’s website and services. By accessing our website or hiring us for a design project, you agree to follow these Terms. If you don’t agree with any part, please don’t use our services.

ABOUT R INTERIOR

R Interior is an interior design company based in Birgunj, Nepal, offering residential and commercial design services. We’re led by founder Rizwan Alam with 15+ years of design expertise.

USE OF OUR WEBSITE

Acceptable Use

When using our website, you agree to:

Use it for lawful purposes only
Not engage in any harmful or illegal activity
Not try to hack or breach our website security
Not spam, harass, or bully anyone through our website
Not post offensive, vulgar, or abusive content
Not violate anyone else’s rights or privacy

Prohibited Conduct

You will not:

Post false, misleading, or defamatory information
Share others’ personal information without permission
Use automated tools (bots, scrapers) to access our website
Bypass our security measures
Infringe on intellectual property rights
Attempt to disrupt our website’s normal operation

If we catch you violating these rules, we may remove your content, ban your access, or take legal action.

INTELLECTUAL PROPERTY

Our Content: All content on our website—text, images, designs, videos, logos—belongs to R Interior or our content providers. You can view and use it for personal, non-commercial purposes. You cannot reproduce, modify, distribute, or use our content for commercial purposes without permission.

Your Content: When you provide information or content to us (like project photos or feedback), you give R Interior permission to use it to deliver our services, improve our business, and with your consent, potentially showcase it in our portfolio or marketing materials.

Client Works: Interior designs we create for you are your intellectual property. You own the final design. However, we retain the right to photograph and showcase the finished project in our portfolio and marketing materials (unless you request otherwise in writing).

DESIGN SERVICES AGREEMENT

Consultation & Quote

Our initial consultation is free. During consultation, we discuss your project, needs, and budget. We provide a quote outlining services, timeline, and costs. This quote is valid for 30 days.

Project Agreement

Before work begins, we’ll provide a detailed Project Agreement specifying:

Scope of services
Timeline and milestones
Pricing and payment schedule
Revision policy
Project terms and conditions

You must sign this agreement before we start work.

Payment Terms

Payment is due according to the schedule in your Project Agreement (typically 30% advance, 40% at approval, 30% at completion). Payments must be made by agreed-upon methods. Late payments may result in project delays.

If a project is cancelled by the client after work has begun, payment is due for work completed up to that point, plus any non-refundable expenses incurred.

Design Revisions

The number of included revisions depends on your package (Starter: 1, Standard: 2, Premium: unlimited). Additional revisions beyond your package are billed at ₹5,000-₹15,000 per revision.

Timeline & Delays

We provide estimated timelines for each project. While we work to meet these, unforeseen circumstances sometimes cause delays. We’ll communicate any delays promptly. We’re not liable for minor delays. However, if delays exceed 30 days due to our fault, we’ll discount your project by 10%.

Quality Standards

We deliver quality work meeting professional industry standards. If you’re unsatisfied, we work with you to address concerns during the revision period. After project completion, defects should be reported within 30 days.

LIABILITY & WARRANTIES

What We Guarantee

We guarantee our services will be performed professionally and competently. We guarantee materials used meet quality standards. We provide warranty coverage as outlined in your package.

What We Don’t Guarantee

We don’t guarantee specific outcomes or client satisfaction (though we strive for it). Designs are subjective—what we consider beautiful, you might not. We’re not responsible for problems caused by site conditions we couldn’t predict, structural issues discovered during execution, client-provided materials or furniture, or third-party work (contractors, electricians, plumbers).

Limitation of Liability

R Interior’s total liability for any claim related to our services is limited to the amount you paid for the project (or the service in question). We’re not liable for indirect, incidental, or consequential damages—lost profits, lost time, or emotional distress.

Warranty Duration

Standard warranty covers defects for 12 months after project completion. Premium warranty covers 24 months. Warranty covers our work only, not third-party contractors or unforeseen structural issues.

CANCELLATION & REFUNDS

By Client

If you cancel before design begins, we refund your advance minus consultation fees (if applicable). If you cancel after design approval but before execution begins, we refund 50% of advance. If you cancel during execution, we charge for work completed plus non-refundable expenses.

By R Interior

We reserve the right to decline projects or cancel if client behavior is abusive, threatening, or violates these Terms. We’ll refund amounts paid for work not yet performed.

Material Refunds

Materials and furniture ordered specifically for your project and not yet installed cannot be returned for refund. This is why we confirm all selections before ordering.

CLIENT RESPONSIBILITIES

As our client, you agree to:

Provide accurate information about your space and needs
Make decisions promptly so projects don’t get delayed
Provide access to your space for site visits and work
Be available for necessary consultations
Make timely payments
Provide necessary permits if required for your project

Delays caused by client unavailability may extend project timelines.

PHOTOS & PORTFOLIO

We photograph completed projects for our portfolio, website, and social media marketing. By hiring us, you consent to this unless you request otherwise in writing. If you request privacy, we’ll honor it—just let us know.

CONFIDENTIALITY

We keep your project details, budget, and personal information confidential. We don’t share project specifics with others. However, we may discuss general design approaches with our team and contractors who need to know.

Your confidentiality is important to us, and we expect the same respect from you regarding our design process and pricing.

LIMITATION OF LIABILITY

R Interior is not liable for:

Delays caused by third-party contractors, suppliers, or weather
Defects in pre-existing structural conditions we couldn’t anticipate
Client decisions to change approved designs during execution
Damage caused by client misuse or lack of maintenance
Economic losses or lost profits from project delays

Our liability is limited to amounts you’ve paid us. We’re not responsible for indirect or consequential damages.

DISPUTE RESOLUTION

If Disagreements Arise:

First, contact us directly to discuss and try to resolve the issue. Most problems can be solved through conversation.

If unresolved after 30 days, disputes will be handled through arbitration in Birgunj, Nepal, according to Nepali law. Both parties agree not to pursue litigation without first attempting resolution.

CHANGES TO THESE TERMS

We may update these Terms occasionally. Changes take effect when posted. Your continued use of our services means you accept the updated Terms. We’ll notify you of major changes via email.

APPLICABLE LAW

These Terms are governed by and construed according to the laws of Nepal. Any disputes will be resolved under Nepali law.

CONTACT US

Questions About These Terms?

📧 Email: support@rinteriordesign.com
📞 Phone: +977-9700078866
📍 Address: Birgunj, Nepal
🕒 Hours: Mon-Fri 9 AM – 6 PM

We’ll respond within 7 business days.